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RETURNING & CANCELING ORDERS

• Cancellation on Orders
• Return on Orders Shipped

Cancellation on Orders

In order to cancel on an order placed, please notify us via email within 24-hours excluding weekends and holidays.  Orders cancel after 24-hours will applied a charges of 10% on processing fee.  Shipping & handling charges is not refundable for any orders cancel after we notify you of the shipping confirmation.  Please verify of all orders before submitting. 

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Return on Orders Shipped

You may return new, unopened items sold and fulfilled by Cysexcel.com.com within 30 days of delivery.  Any returns are subject to a 25% restocking fee, and all non-product-related fees (shipping, handling, return shipping fees); such fees are NON-REFUNDABLE.  Please notify us before returning any items.

If you received damaged items or believed to be incorrect item placed, please follow the procedure below:

WHAT YOU CAN DO WHEN YOU RECEIVE THE BROKEN ITEM OR INCORRECT ITEM:

1. Do not discard the broken items (vase or gifts) right away.
2. We might require you to provide proof of broken or incorrect items.  (Broken/Incorrect item can be taken with digital camera as a proof of document).
3. Contact us by email or our Toll Free (800) 611-9982 immediately.

Upon acceptance of your claim, we will credit you back.  There will be no replacement for damages items. We do not accept return items that are opened and used more than 30 days after delivery.  We do not pay for shipping costs and return shipping costs other than our error (incorrect item shipped to you).

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